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Shipping Policy

We appreciate your visit to our website and your decision to shop with us. Below, we outline our Shipping and Delivery Policy, which provides the terms and conditions to help you understand our processes.

Interpretation and Definitions:


The capitalized words in this document carry specific meanings as defined under the following conditions. These definitions apply irrespective of whether they appear in singular or plural form.


In this policy:

  • The term “Company” (also referred to as “the Company”, “We”, “Us”, or “Our”) refers to:

Heavyrain Enterprise PTY/LTD
Registration Number: 2023/794310/07

  • The term “Country” refers to South Africa.
  • The term “Goods” refers to the items available for sale on the Service, whether they are physical or digital.
  • The term “Orders” refers to a request by you to purchase Goods from us.
  • The term “Service” refers to the Website.
  • The term “Website” refers to the URL accessible at
  • The term “You” refers to the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Digital Goods Delivery Policy:

All Digital Goods purchased will be delivered to you through download or access, which can be facilitated via email, designated website access, or any other means of access. The delivery is considered complete when you have downloaded the purchased Digital Goods and have them in your possession or when you have accessed them through our website or any other internet platform. For refund and return purposes, the delivery date is determined as the date of the first download or grant of access, regardless of the specific time of initial access.

Shipping Policy:

Shipment processing times: We process all orders within 1-3 business days after receiving a confirmation email. Please note that we do not process or ship orders on weekends or holidays. Once your order has been shipped, you will receive a notification. The processing time should be considered in addition to the shipment time, which depends on the chosen shipment method and is determined by the carrier.

In the event of a high volume of orders, there may be slight delays in shipment. If there is a significant delay in shipping your order, we will contact you using the email or telephone number provided.

Shipping Rates & Delivery Estimates:

We offer free shipping. The estimated delivery time varies depending on your location and usually ranges from 5 to 14 days.

While we strive to ensure timely delivery, please note that occasional delivery delays may occur that are beyond our control.

Shipment Confirmation & Order Tracking:

Once your order has been shipped, you will receive an email notification from us, including a tracking number. This tracking number allows you to monitor the status of your shipment. Please allow 24-48 hours for the tracking information to become available. If your shipment is delayed and does not arrive within the estimated delivery time, please contact us using the email provided under “Contact Us” below.

Customs, Duties, and Taxes:

Please be aware that any customs duties or taxes applicable to your order are your responsibility. We are not liable for any fees, such as tariffs, taxes, tolls, or similar charges, imposed during or after shipping.


We cannot be held responsible for any products that are damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier to file a claim. It is important to retain all packaging materials and damaged goods for the claim process.

Refunds & Returns:

If you wish to request a refund or return, pleaserefer to our Refunds & Returns Policy, which is available on our website. It provides detailed information on the process and eligibility criteria for refunds and returns.

Contact Us:

If you have any further questions or need assistance regarding our Shipping Policy, please feel free to reach out to us through the following channels:

We genuinely appreciate your visit to our website and value your business. Thank you for choosing us as your preferred shopping destination.